1- Definitions - For the purposes of these terms: We and Us means Severn Business College who will provide the service to you. You mean a student receiving the services. Course means an online distance learning course. Course Materials means the materials relating to any one course, together with all resources made by us, which may be in any format and which are required by a student to complete the course.
2- Offer & Acceptance - Intention to study is applicable to reserve a place to study and issue offer letter, it is an application processing fee and is a separate fee and is only refunded if the application is unsuccessful (offer letter not issued), otherwise it is non-refundable. There are three separate fees to pay: intention to study, course fees and awarding body fees. Successful students will be issued with an offer letter. Once we receive the full fees or instalment payment (course fees plus awarding body fees), you will be issued an Acceptance Letter. If the College is not able to accept a student on a course (i.e. offer letter not issued), any fees paid in advance will be refunded in full, less bank charges. The contract starts on the date the acceptance letter is issued and ends on the end date of the course as on the acceptance letter (or course extension is allowed) or withdrawn, and all payments are made. Admission is confirmed upon issuance of the acceptance letter. Final enrollment for distance learning students is secured upon submission of the initial learning task or activity.
3- Cancellation of Course - Your statutory right under the Consumer Protection (Distance Selling) Regulations 2013 allows you 14 days, from the day after your acceptance on a course (acceptance letter issue date), in which to make a written request for cancellation of course (course fees and awarding body fees that are paid will be refunded). You grant express consent and you will lose 14 days right to cancel the course if you login into moodle and download or open a file. You grant express consent and you will lose 14 days right to cancel the course if you apply for a standard visitor visa for the programme: distance learning and additional recreational study in the UK. For cancellation of course, send the filled cancellation of course and fees refund form by email (the refund must be applied within one month). Upon expiry of the 14 days cancellation period, all fees shall become fully due and payable, and any payments made shall be non‑refundable.
4- Fee Payments - If the student elects to pay fees by instalments, payments must be made strictly in accordance with the agreed payment schedule. All instalments are due on the fixed dates specified in the payment plan agreement. It is expressly understood that the instalment plan is not a ‘pay-as-you-go’ arrangement and is not contingent upon the student’s progress in the course. The full fees is owed from the issue date of the acceptance letter. Failure to remit payment by the due date shall constitute a breach of contract, entitling the College to demand immediate payment of all outstanding fees. Access to Moodle may be restricted, and a debt recovery agency may be engaged, which will incur additional costs chargeable to the student. Late payments will incur interest at the Bank of England base rate plus 8%, and a £5 administration fee will be applied for each missed instalment payment.
5- Distance Learning and Additional Recreational Study in the UK - If a student is accepted for the programme: distance learning and additional recreational study in the UK, the deposit paid is refundable if the standard visitor visa is refused, but the intention to study £200 is non-refundable. For a refund of the deposit, send the filled cancellation of course and fees refund form by email. If a standard visitor visa is refused, the student will be withdrawn from the programme; the offer letter and acceptance letter that were issued are no longer valid. All fees are non-refundable after a standard visitor visa is granted. All outstanding fees need to be paid within 3 days after a standard visitor visa is granted and before travelling to the UK. After a visa is granted and all fees have been paid, management may consider offering a partial refund, with £2000 being non-refundable; this is only applicable in situations such as visa revocation or cancellation by UKVI; if a student fails to travel or attend classes for any other reason, no refund will be provided.
6- Education Delivery - Severn Business College undertakes to deliver its educational courses with reasonable care and skill. While every practicable effort is made to ensure the accuracy and high standard of course delivery, the College cannot guarantee that the delivery will be entirely free from error. The College remains committed to the ongoing reduction of errors and continuous improvement in the quality of its educational services.
7- Contact - Please note that we can only communicate (face to face, phone, email, skype or online chat) with a student directly enrolled with Severn Business College, we cannot communicate with any third party.
8- Assignment Submission Deadlines and Course Completion Time Frame - All students are required to submit assignments by the specified deadlines and complete the course within the time frame outlined in their acceptance letter. Requests for course extensions must be submitted via the course extension form and incur additional charges for submissions beyond the approved timeframe, subject to extension approval.
9- Academic Misconduct or Plagiarism - Students found guilty of academic misconduct or plagiarism, such as submitting work that is not their own, will be removed from the course. Fees paid are non-refundable, and outstanding balances remain payable. A viva voce may be conducted to assess authenticity.
10- Complaints - For complaints or concern about any services we offer, see general complaints procedure.
11- Data Protection - We handles personal data in line with UK GDPR and the Data Protection Act 2018. We collect personal data such as your name, contact details, and technical information to manage your studies and comply with legal obligations or necessary for our operations. Your data may be shared with awarding/partner organisations, transferred outside your country with safeguards, or disclosed to third parties when legally required or necessary for our operations. Photography or recording on College premises is prohibited unless authorised.
12- Student Behaviour - Severn Business College will not accept any inappropriate behaviour directed at any member of staff under any circumstances. This includes bad language and threats via email, in writing, over the telephone or in person. Severn Business College reserves the right to remove a student from their course, with no entitlement to a refund of fees; payment for any outstanding fees will be required in full. The Student agrees not to publish or share any negative or harmful statements about Severn Business College or its staff, in any media (including social media and press). Complaints must be made only through official College procedures.
13- Withdrawing from Course - Students who choose to withdraw from the course must submit a completed course withdrawal form via email, along with proof of full fee payment. All fees are non-refundable and non-transferable.
14- Certification - Grades on Moodle platform are provisional, subject to Internal and External Quality Assurance (IQA/EQA) review, and may be amended; only awarding body confirmation is final. SBC may issue a provisional transcript, likewise subject to IQA/EQA validation and awarding body ratification. Certificates are issued by the awarding body upon pass of all required units and fulfillment of Internal and External Quality Assurance (IQA/EQA) standards. The issuance process may take months and may be delayed or withheld due to External Quality Assurance (EQA) checks or other processes of the awarding body. Severn Business College provides support to learners but shall not be held liable for any delays, non-issuance, or losses resulting from processes of the awarding body. All fees are non-refundable.
15- Additional Charges - Additional charges apply under the following circumstances: (1) £50 per assignment for late submissions without a completed Personal Extenuating Circumstances (PEC) form; (2) £100 per month or £250 per assignment for course completion beyond the designated timeframe, subject to extension approval and absence of a PEC form; (3) £35 for assignment resubmission and £250 for repeating a unit, while initial review and final submission checks are provided free of charge; (4) fees for plagiarism checks are paid by students to an external website and depend on the service selected; and (5) physical certificate delivery cost (where applicable) are as follows- ordinary postage is free of charge; £15 via Royal Mail Recorded Delivery within the UK; £25 for international Royal Mail delivery, approximately £40 via DPD/Ervi, £60 via DHL for overseas courier services.
16- Additional Information - Distance Learning Terms & Conditions should be read in conjunction with the student handbook, which provides in-depth details of a student's responsibility and the college's duties.
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