1- Definitions - For the purposes of these terms: We and Us means Severn Business College who will provide the service to you. You mean a student receiving the services. Course means an online distance learning course. Course Materials means the materials relating to any one course, together with all resources made by us, which may be in any format and which are required by a student to complete the course.
2- Offer & Acceptance - Intention to study £100 is applicable to reserve a place to study and issue offer letter, it is an application processing fee and is a separate fee and is only refunded if the application is unsuccessful, otherwise it is non-refundable (there are three separate fees to pay: intention to study £100, course fees and awarding body fees). Successful students will be issued with an offer letter. Once we receive the full fees or instalment payment (course fees plus awarding body fees), you will be issued an Acceptance Letter. If the College is not able to accept a student on a course, any fees paid in advance will be refunded in full. The contract starts on the date the acceptance letter is issued and ends on the end date of the course as on the acceptance letter (or course extension is allowed) or withdrawn, and all payments are made.
3- Cancellation of Course - Your statutory right under the Consumer Protection (Distance Selling) Regulations 2000 allows you 14 days, from the day after your acceptance on a course (acceptance letter issue date), in which to make a written request for cancellation of course (course fees and awarding body fees that are paid will be refunded). You will lose 14 days right to cancel the course if you login into moodle and download. For cancellation of course, send the filled cancellation of course and fees refund form by email. After the 14 days have elapsed we cannot accept any course cancellation under any circumstances and all the fees are payable.
4- Fee Payments - If a student has chosen to pay their course fees by instalments, payment must be paid according to the payment plan agreement, we will require the payment by the fixed date of each month with the payment plan agreement scheduled. Please note: the instalment payment plan option is not a “pay as you go” and is not linked to your progress on the course and the course fees are always owed in full, right from the time your acceptance letter is issued, we just let you pay over a set period of time. If your course fees payment is not received within the due date, then you will be in breach of contract and the outstanding course fees will become due for immediate payment. If necessary, moodle access will be restricted and a debt recovery agency will be appointed to recover outstanding course fees, which will incur additional cost (it does not apply to non-academic debt).
5- Postal Charges - Ordinary postal charges for sending certificate are included in the course fee, and paid by us. Recorded delivery charges or DHL courier delivery charges are additional and paid by you.
6- Contact - Please note that we can only communicate (face to face, phone, email, skype or online chat) with a student directly enrolled with Severn Business College, we cannot communicate with any third party.
7- Assignment Submission Deadlines and Course Completion Time Frame - All students must submit their assignments according to the assignment submission deadlines. All students must complete the course within the time frame mentioned in the acceptance letter. Course extension via a course extension form will incur additional charges (£100 per month or £250 per assignment for out of time frame submission, if course extension is allowed).
8- Academic Misconduct/Plagiarism - If you are found guilty of academic misconduct/plagiarism, submitting coursework which is not your own work, you will be removed from the course. Fees already paid will not be refunded, and any outstanding fees will remain due for payment. In the circumstances, viva voce may be conducted.
9- Complaints - For complaints or concern about any services we offer, see general complaints procedure.
10- Data Protection - This privacy statement applies to any personal data provided by you. We collect any personal data you may give us when you begin your course. We will also collect contact details from prospective students. We maintain data on your transactions with us as well as your use of our services. The personal information which we hold is held securely.
11- Student Behaviour - Severn Business College will not accept any inappropriate behaviour directed at any member of staff under any circumstances. This includes bad language and threats via email, in writing, over the telephone or in person. Severn Business College reserves the right to remove a student from their course, with no entitlement to a refund of fees; payment for any outstanding fees will be required in full.
12- Withdrawing from Course - If for any reason you decided to withdraw from your course, you need to email us filled course withdrawal form and you have paid all your fees, we will then provide you with an achievement transcript of the units you have passed. All fees are non-refundable and non-transferable.
13- Additional Charges - Additional charges that incur are: (1) assignments not submitted within assignment submission deadlines and if personal extenuating circumstances form is not submitted then £50 per assignment (2) course not completed within course completion time frame and if personal extenuating circumstances form is not submitted then £250 per assignment out of time frame submission (if course extension is allowed) (3) initial review check & final submission check are free, £35 for resubmission and £250 for repeat of a unit (4) cost of plagscan plagiarism check (5) certificate send by recorded delivery is £10 (within UK) or £20 (outside UK).
14- Additional Information - Distance Learning Terms & Conditions should be read in conjunction with the student handbook, which provides in-depth details of a student's responsibility and the college's duties.