Distance Learning Terms & Conditions

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Distance Learning Terms & Conditions (Learning Agreement)


1- Definitions - For the purposes of these terms: We and Us means Severn Business College who will provide the service to you. You mean a student receiving the services. Course means an online distance learning course. Course Materials means the materials relating to any one course, together with all resources made by us, which may be in any format and which are required by a student to complete the course.


2- Offer & Acceptance - Intention to study £100 is required to reserve a place to study and issue offer letter, it is an application processing fee and is a separate fee and is only refunded if the application is unsuccessful, otherwise it is non-refundable. Successful students will be issued with an offer letter. Once we receive the course fees, you will be issued an Acceptance Letter. If the College is not able to accept a student on a course, any fees paid in advance will be refunded in full. Contract starts on the date when acceptance letter is issued and ends when the course time end/withdrawn and all payments are made.


3- Cancellation of Course - Your statutory right under the consumer protection (Distance Selling) Regulations 2000 allows you 14 days, from the day after your acceptance on a course (acceptance letter issue date), in which to make a written request for cancellation of course (course fees and awarding body fees that are paid will be refunded). You will lose 14 days right to cancel the course if you login into moodle and download. To avoid any misunderstandings, emails or telephone cancellations are not acceptable and you must send the filled cancellation of course and fees refund form by email. After the 14 days have elapsed we cannot accept any course cancellation under any circumstances and all the fees are payable.


4- Fee Payments - There are three separate fees to pay: intention to study £100, course fees and awarding body fees. If a student has chosen to pay their fees by instalments, payment must be paid according to the payment plan agreement, we will require the payment by the fixed date of each month with the payment plan agreement scheduled. In the event of a payment not being received, you agree to pay the sum due within 24 hours of the due date or a £20 administration fee will be applied. Interest will be charged on late payments under the Late Payment of Commercial Debts (Interest) Act 1998. Should your payment not be received within 7 days from the due date, then you will be in breach of contract and the full amount owing for the course will become due for immediate payment. If necessary, moodle access will be restricted and a Debt Recovery Agency will be appointed to recover outstanding payments which will incur additional cost. Please note: the instalment payment plan option is not a “pay as you go” and is not linked to your progress on the course and the total fees are always owed in full, right from the time your acceptance letter is issued, we just let you pay over a set period of time.


5- Postal Charges - Ordinary postal charges for sending certificate are included in the course fee, and paid by us. Recorded delivery charges (if applicable) are additional and paid by you.


6- Other Terms - Please note that we can only communicate with a student directly enrolled with Severn Business College, we cannot communicate with any third party.


7- Assignment Submission Deadlines and Course Completion Time Frame - All students must submit their assignments according to the assignment submission deadlines. All students must complete the course within the time frame mentioned in the acceptance letter. Delay by a student will incur additional charges.


8- Contact - If you are inactive (not submitting assignments) for a period of longer than 6 months, then you will be deemed to have withdrawn from the course, and will not be eligible for a refund of fees paid. Any outstanding fees must be paid. After six months if you request for reinstatement via a reinstatement form and if we accept it, then you need to pay reinstatement fees that is additional 75% of the total course fees.


9- Plagiarism - If you are found guilty of plagiarism, submitting coursework which is not your own work, you will be removed from the course. Fees already paid will not be refunded, and any outstanding fees will remain due for payment.


10- Complaints - For complaints or concern about any services we offer, see general complaints procedure.


11- Data Protection - This privacy statement applies to any personal data provided by you. We collect any personal data you may give us when you begin your course. We will also collect contact details from prospective students. We maintain data on your transactions with us as well as your use of our services. The personal information which we hold is held securely.


12- Student Behaviour - Severn Business College will not accept any inappropriate behaviour directed at any member of staff under any circumstances. This includes bad language and threats via email, in writing, over the telephone or in person. Severn Business College reserves the right to remove a student from their course, with no entitlement to a refund of fees; payment for any outstanding fees will be required in full.


13- Refunds - In the event the College is no longer able to run the course for any reason, then the College will refund the outstanding course duration course fees.


14- Withdrawing from Course - If for any reason you decided to withdraw from your course, you need to email us filled Course Withdrawal Form and you have paid all your fees, we will then provide you with an achievement transcript of the units you have passed. All fees are non-refundable and non-transferable.


15- Additional Charges - Additional charges that incur are: (1) assignments not submitted within assignment submission deadlines and personal extenuating circumstances form not submitted - £50 per assignment (2) course not completed within course completion time frame and personal extenuating circumstances form not submitted - £250 per assignment out of time frame submission (3) awarding body fees not paid at course commencement - 25% extra (4) initial review check & final submission check are free, £35 for resubmission and £250 for repeat of a unit (5) late payment of study fees - £20 plus 8% interest (6) cost of plagscan plagiarism check (7) certificate send by recorded delivery - £10 (within UK) or £20 (outside UK).


16- Additional Information - Distance Learning Terms & Conditions should be read in conjunction with the Student Handbook, which provides in-depth details of a student's responsibility and the college's duties.


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